The user’s satisfaction of the Family Health Program: evaluation on health care <b>[Abstract in English]</b>

Authors

  • Rosângela Minardi Mitre Cotta
  • Emanuele Souza Marques
  • Társis de Mattos Maia
  • Catarina Machado Azeredo
  • Márcia Schott
  • Sylvia do Carmo C. Franceschini
  • Silvia Eloísa Priore

Abstract

Objective: The present study has as objective to evaluate the users’ satisfaction according to the health care provided Family Health Program’s multiprofessinal team (PSF) of Teixeiras-MG.
Material and methods: It is an observacional study of traverse cut, of quanti-qualitative approach, which collection of data was made by a semi-structured interview.
Results: The relative variables to the education, kindness, good will, listening ability and capacity to understand the patient’s reasons presented a percentage one above 75% what could have influenced positively on the perception of resolutividade of the service. When comparing the services of health after the implantation of PSF, 82,5% of the users told that there was improvement.
Conclusion: A high degree of users’ of PSF satisfaction was observed, showing that the experience, in the municipal district in study, well succeeded can be considered.
KEY WORDS: FAMILY HEALTH PROGRAM; CONSUMER SATISFACTION; DELIVERY OF HEALTH CARE.

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Published

2006-10-23

How to Cite

Cotta, R. M. M., Marques, E. S., Maia, T. de M., Azeredo, C. M., Schott, M., Franceschini, S. do C. C., & Priore, S. E. (2006). The user’s satisfaction of the Family Health Program: evaluation on health care <b>[Abstract in English]</b>. Scientia Medica, 15(4). Retrieved from https://revistaseletronicas.pucrs.br/scientiamedica/article/view/1572

Issue

Vol. 15 No. 4 (2005)

Section

Original Articles

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