The Comprehensive Work Performance Scale

Development and Initial Validity Evidence

Authors

DOI:

https://doi.org/10.15448/1980-8623.2025.1.47098

Keywords:

job performance, performance management, professional development, exploratory graph analysis, confirmatory factor analysis, invariance, Comprehensive Job Performance Inventory

Abstract

Professional performance – a central concept in organizational psychology and fundamental for managers and workers in the workplace – needs more accurate definitions and measures that reflect the phenomenon's complexity in practice. The present study presents valid evidence tests for the Comprehensive Job Performance Inventory, including the internal structure, its relationship with external variables, and invariance by gender and stewardship. The participants were 648 adults working in different activities in Brazil (56% male and 32% in stewardship positions). We conducted two cycles of exploratory graph analysis and confirmatory factor analysis to reach the final model. The instrument also had a preliminary set of questions that helped customize the contents of several questions. We also tested the correlation with professional development and the invariance for gender and stewardship. We started from a 54-item questionnaire - preceded by a set of questions to customize items – and reached a 25-item model. The composite reliability of the five dimensions – Technical, Communication, Colleagues’ Coordination, Subordinates’ Coordination, and Counterproductive – ranged from .79 to .90. This model showed invariance for gender and stewardship and good correlation with the Professional Development external variable. The results showed that the test has adequate psychometric properties. We applied extensive customization to better reflect participants’ working contexts. We addressed substantial challenges of performance evaluation as we approached the phenomenon, seeking to reflect its complexity theoretically and operationally. We also found a measure that could capture the specifics of a given work context and simultaneously allow comparisons between the performance dimensions of different types of workers.

Downloads

Download data is not yet available.

Author Biographies

Hugo Sandall, Federal Fluminense University (UFF) and Brazilian Society of Organizational and Work Psychology (SBPOT), Niterói, RJ, Brazil.

Doctor of Psychology and Psychologist. Professor at the Federal Fluminense University (UFF). Researches self-management of professional performance and created Performapa, an overview of worker performance that points to opportunities for professional development. President of SBPOT, the Brazilian Society of Organizational and Work Psychology.

Luciana Mourão, State University of Rio de Janeiro (UERJ), Rio de Janeiro, RJ, Brazil and Salgado de Oliveira University (UNIVERSO), Niterói, RJ, Brazil.

She holds a PhD in Psychology from the University of Brasília (UnB) and is a professor at Salgado de Oliveira University (UNIVERSO) and the State University of Rio de Janeiro (UERJ). Her research areas include professional development, career paths, and social psychology.

Felipe Valentini, São Francisco University (USF), Campinas, SP, Brazil.

He holds a PhD in Psychology from the University of Brasília (UnB) and is a professor in the Postgraduate Program in Psychology at the University of São Francisco (USF). His research focuses on psychometrics, psychological assessment, and the development of measurement instruments.

Jairo Eduardo Borges-Andrade, University of Brasília (UnB), Brasília, DF, Brazil.

He holds a PhD in Instructional Systems from Florida State University and is a full professor in the Department of Social and Work Psychology at the Institute of Psychology, University of Brasília (UnB). His research interests include training, development, and education in organizations, as well as program evaluation and public policies.

Fabiana Queiroga, Université Côte d'Azur, Nice, Provence-Alpes-Côte d'Azur, France.

She holds a PhD in Psychology from the University of Brasília (UnB) and is currently a researcher at the Université Côte d’Azur in France. Her work focuses on psychometric analysis of measures with an emphasis on organizational psychology and sustainable behavior at work.

Gardênia da Silva Abbad, University of Brasília (UnB), Brasília, DF, Brazil.

She holds a PhD in Psychology from the University of Brasília (UnB), where she works as an associate professor in the Department of Social and Work Psychology. Her research areas include training, development and education in organizations, as well as impact assessment of training programs.

Francisco Antônio Coelho Júnior, University of Brasília (UnB), Brasília, DF, Brazil.

He holds a PhD in Psychology from the University of Brasília (UnB) and is an associate professor in the Department of Administration at the same institution. His research interests encompass organizational behavior, multilevel modeling, competency development, and multilevel performance management.

References

Adler, S., Campion, M., Colquitt, A., Grubb, A., Murphy, K., Ollander-Krane, R., & Pulakos, E. D. (2016). Getting rid of performance ratings: Genius or folly? A debate. Industrial and Organizational Psychology, 9(2), 219–252. https://doi.org/10/f9f3sz DOI: https://doi.org/10.1017/iop.2015.106

Andrade, É. G. S. A., Queiroga, F., & Valentini, F. (2020). Short version of self-assessment scale of job performance. Anales de Psicología, 36(3), Article 3. https://doi.org/10.6018/analesps.402661 DOI: https://doi.org/10.6018/analesps.402661

Campbell, J. P. (1990). Modeling the performance prediction problem in industrial and organizational psychology. In M. D. Dunnette, & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (pp. 687–732). Consulting Psychologists Press.

Campbell, J. P. (2012). Leadership, the old, the new, and the timeless: A commentary. In M. G. Rumsey (Ed.), The Oxford Handbook of Leadership. Oxford University Press. https://doi.org/10.1093/oxfordhb/9780195398793.013.0024 DOI: https://doi.org/10.1093/oxfordhb/9780195398793.013.0024

Chen, F. F. (2007). Sensitivity of goodness of fit indexes to lack of measurement invariance. Structural Equation Modeling: A Multidisciplinary Journal, 14(3), 464–504. https://doi.org/10.1080/10705510701301834 DOI: https://doi.org/10.1080/10705510701301834

Christensen, A. P., & Golino, H. (2021). Estimating the stability of psychological dimensions via bootstrap exploratory graph analysis: A monte carlo simulation and tutorial. Psych, 3(3), 479–500. https://doi.org/10.3390/psych3030032 DOI: https://doi.org/10.3390/psych3030032

Culbertson, S. S., Henning, J. B., & Payne, S. C. (2013). Performance appraisal satisfaction: The role of feedback and goal orientation. Journal of Personnel Psychology, 12(4), 189–195. https://doi.org/10.1027/1866-5888/a000096 DOI: https://doi.org/10.1027/1866-5888/a000096

Dalal, R. S. (2005). A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior. Journal of Applied Psychology, 90(6), 1241–1255. https://doi.org/10.1037/0021-9010.90.6.1241 DOI: https://doi.org/10.1037/0021-9010.90.6.1241

De Cremer, D., & Moore, C. (2020). Toward a better understanding of behavioral ethics in the workplace. Annual Review of Organizational Psychology and Organizational Behavior, 7(1), 369–393. https://doi.org/10/ggx5ss DOI: https://doi.org/10.1146/annurev-orgpsych-012218-015151

DeNisi, A. S., & Murphy, K. R. (2017). Performance appraisal and performance management: 100 years of progress? Journal of Applied Psychology, 102(3), 421–433. https://doi.org/10/f9zrd5 DOI: https://doi.org/10.1037/apl0000085

Gartner. (2020). Performance management that delivers: Executive summary. Gartner. bit.ly/3IhOHwU

Gordon, H. J., Demerouti, E., Le Blanc, P. M., Bakker, A. B., Bipp, T., & Verhagen, M. A. M. T. (2018). Individual job redesign: Job crafting interventions in healthcare. Journal of Vocational Behavior, 104, 98–114. https://doi.org/10/ggcf69 DOI: https://doi.org/10.1016/j.jvb.2017.07.002

Gravina, N., Nastasi, J., & Austin, J. (2021). Assessment of employee performance. Journal of Organizational Behavior Management, 41(2), 1–26. https://doi.org/10.1080/01608061.2020.1869136 DOI: https://doi.org/10.1080/01608061.2020.1869136

Griffin, M. A., Neal, A., & Parker, S. K. (2007). A new model of work role performance: Positive behavior in uncertain and interdependent contexts. Academy of Management Journal, 50(2), 327–347. https://doi.org/10/d8jrf6 DOI: https://doi.org/10.5465/amj.2007.24634438

Habeeb, S. (2020). Assessment of behavior-based performance in banking and insurance sector. International Journal of Productivity and Performance Management, 69(7), 1345–1371. https://doi.org/10.1108/IJPPM-02-2019-0074 DOI: https://doi.org/10.1108/IJPPM-02-2019-0074

Hair, J. F., Bush, R. P., & Ortinau, D. J. (2009). Marketing research: In a digital information environment (4th ed). McGraw-Hill Irwin.

International Labour Organization [ILO]. (2019). Women in business and management: The business case for change (p. 149). ILO.

Koopmans, L., Bernaards, C., Hildebrandt, V., van Buuren, S., van der Beek, A. J., & de Vet, H. C. W. (2013). Development of an individual work performance questionnaire. International Journal of Productivity and Performance Management, 62(1), 6–28. https://doi.org/10.1108/17410401311285273 DOI: https://doi.org/10.1108/17410401311285273

Lee, J., Lim, S., & Oah, S. (2020). Effects of accurate and inaccurate feedback on work performance: The role of the awareness of inaccuracy. Journal of Organizational Behavior Management, 40(1–2), 46–62. https://doi.org/10/ghrsqr DOI: https://doi.org/10.1080/01608061.2020.1746472

Levy, P. E., Cavanaugh, C. M., Frantz, N. B., & Borden, L. A. (2018). Revisiting the social context of performance management: Performance appraisal effectiveness. In The SAGE Handbook of Industrial, Work & Organizational Psychology (pp. 196–211). SAGE Publications. https://doi.org/10.4135/9781473914957 DOI: https://doi.org/10.4135/9781473914957.n10

McGee, H. M., & Crowley-Koch, B. J. (2021). Performance assessment of organizations. Journal of Organizational Behavior Management, 41(3), 1–31. https://doi.org/10.1080/01608061.2021.1909687 DOI: https://doi.org/10.1080/01608061.2021.1909687

Motowidlo, S. J., & Kell, H. J. (2012). Job performance. In I. Weiner (Ed.), Handbook of psychology (Vol. 12, pp. 91–141). John Wiley & Sons. https://doi.org/10.1002/9781118133880.hop212005 DOI: https://doi.org/10.1002/9781118133880.hop212005

Mourão, L. (2018). The role of leadership in the professional development of subordinates. In S. D. Göker (Ed.), Leadership (pp. 123–138). IntechOpen. https://doi.org/10.5772/intechopen.76056 DOI: https://doi.org/10.5772/intechopen.76056

Mourão, L., & Monteiro, A. C. (2018). Desenvolvimento profissional: Proposição de um modelo conceitual. Estudos de Psicologia (Natal), 23(1), 33–45. https://doi.org/10/ggxf69 DOI: https://doi.org/10.22491/1678-4669.20180005

Mourão, L., Porto, J. B., & Puente-Palacios, K. (2014). Construção e evidências de validade de duas escalas de percepção de desenvolvimento profissional. Psico-USF, 19, 73–85. https://doi.org/10.1590/S1413-82712014000100008 DOI: https://doi.org/10.1590/S1413-82712014000100008

Murphy, K. R. (2020). Performance evaluation will not die, but it should. Human Resource Management Journal, 30(1), 13–31. https://doi.org/10.1111/1748-8583.12259 DOI: https://doi.org/10.1111/1748-8583.12259

Muthén, B., & Asparouhov, T. (2002). Latent variable analysis with categorical outcomes: Multiple-group and growth modeling in mplus (4; Mplus Web Notes). https://www.statmodel.com/download/webnotes/CatMGLong.pdf

Pawirosumarto, S., Sarjana, P. K., & Gunawan, R. (2017). The effect of work environment, leadership style, and organizational culture towards job satisfaction and its implication towards employee performance in Parador Hotels and Resorts, Indonesia. International Journal of Law and Management, 59(6), 1337−1358. https://doi.org/10/gd8fgw DOI: https://doi.org/10.1108/IJLMA-10-2016-0085

Pitacho, L. A., Palma, P. J., & Correia, P. M. A. R. (2019). Work orientation: Dimensionality and internal model. Análise Psicológica, 37(4), 479–491. https://doi.org/10.14417/ap.1667 DOI: https://doi.org/10.14417/ap.1667

Qu, J., & Yan, J. (2023). Working from home vs working from office in terms of job performance during the COVID‐19 pandemic crisis: Evidence from China. Asia Pacific Journal of Human Resources, 61(1), 196–231. https://doi.org/10.1111/1744-7941.12353 DOI: https://doi.org/10.1111/1744-7941.12353

Sandall, H., & Mourão, L. (2020). Job Performance: Challenges for Workers and Managers. In F. Queiroga (Ed.), Home office guidelines in the COVID-19 pandemic (Vol. 1, pp. 19–25). Artmed. bit.ly/3JTtev7

Sandall, H., & Mourão, L. (2023). Individual job performance: Propositions for a personalized measurement and a comprehensive diagnosis. RAM: Revista de Administração Mackenzie, 24(3), eRAMG230023. https://doi.org/10.1590/1678-6971/eramg230023.en DOI: https://doi.org/10.1590/1678-6971/eramg230023.pt

Tordera, N., Montesa, D., & Martinolli, G. (2020). LMX and well-being: Psychological climates as moderators of their concurrent and lagged relationships. Revista Psicologia Organizações e Trabalho, 20(4), 1284–1295. https://doi.org/10.17652/rpot/2020.4.13 DOI: https://doi.org/10.17652/rpot/2020.4.13

van Wingerden, J., Derks, D., & Bakker, A. B. (2017). The impact of personal resources and job crafting interventions on work engagement and performance. Human Resource Management, 56(1), 51–67. https://doi.org/10/gf39jc DOI: https://doi.org/10.1002/hrm.21758

Vogel, D., Meyer, M., & Harendza, S. (2018). Verbal and non-verbal communication skills including empathy during history taking of undergraduate medical students. BMC Medical Education, 18(1), 157. https://doi.org/10/gdvrt3 DOI: https://doi.org/10.1186/s12909-018-1260-9

Wiernik, B. M., & Ones, D. S. (2018). Ethical employee behaviors in the consensus taxonomy of counterproductive work behaviors. International Journal of Selection and Assessment, 26(1), 36–48. https://doi.org/10/gcz8f8 DOI: https://doi.org/10.1111/ijsa.12199

Downloads

Published

2025-12-19

How to Cite

Sandall, H., Mourão, L., Valentini, F., Borges-Andrade, J. E., Queiroga, F., da Silva Abbad, G., & Coelho Júnior, F. A. (2025). The Comprehensive Work Performance Scale: Development and Initial Validity Evidence. Psico, 56(1), e47098. https://doi.org/10.15448/1980-8623.2025.1.47098

Issue

Section

Psychological Assessment