@article{Morais_Wunsch_2013, title={Os desafios para efetivação da humanização hospitalar: a percepção dos usuários e profissionais de uma unidade de internação pediátrica - The challenges to effective humanization hospital: perceptions of patients and professionals in a pediatric unit}, volume={12}, url={https://revistaseletronicas.pucrs.br/ojs/index.php/fass/article/view/13253}, abstractNote={<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves /> <w:TrackFormatting /> <w:DoNotShowComments /> <w:HyphenationZone>21</w:HyphenationZone> <w:PunctuationKerning /> <w:ValidateAgainstSchemas /> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF /> <w:LidThemeOther>PT-BR</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables /> <w:SnapToGridInCell /> <w:WrapTextWithPunct /> <w:UseAsianBreakRules /> <w:DontGrowAutofit /> <w:SplitPgBreakAndParaMark /> <w:EnableOpenTypeKerning /> <w:DontFlipMirrorIndents /> <w:OverrideTableStyleHps /> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math" /> <m:brkBin m:val="before" /> <m:brkBinSub m:val="--" /> <m:smallFrac m:val="off" /> <m:dispDef /> <m:lMargin m:val="0" /> <m:rMargin m:val="0" /> <m:defJc m:val="centerGroup" /> <m:wrapIndent m:val="1440" /> <m:intLim m:val="subSup" /> <m:naryLim m:val="undOvr" /> </m:mathPr></w:WordDocument> </xml><![endif]--><span style="font-size: 11.0pt; font-family: ’Calibri’,’sans-serif’; mso-fareast-font-family: Calibri; mso-bidi-font-family: ’Times New Roman’; mso-ansi-language: PT-BR; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">O artigo discorre sobre a Política Nacional de Humanização (PNH) no contexto hospitalar sob a percepção dos familiares/cuidadores de crianças internadas e os profissionais da saúde com vistas a identificar os desafios e potencialidades que incidem nesta política. Como metodologia, utilizou-se a pesquisa qualitativa, por meio de entrevistas orientadas por um roteiro semiestruturado. Os resultados evidenciam a importância da comunicação entre equipe/usuário, sendo essa interação a principal tecnologia citada pelas entrevistadas. Identificou-se também o desconhecimento dos usuários sobre humanização e a dificuldade dos profissionais em participar de espaços em que a política é construída e discutida. Conclui-se que há necessidade de ampliação dos espaços de participação dos usuários e trabalhadores na construção de estratégias para o fortalecimento da PNH.</span><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true" DefSemiHidden="true" DefQFormat="false" DefPriority="99" LatentStyleCount="267"> <w:LsdException Locked="false" Priority="0" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Normal" /> <w:LsdException Locked="false" Priority="9" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="heading 1" /> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 2" /> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 3" /> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 4" /> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 5" /> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 6" /> <w:LsdException Locked="false" 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