A relação entre instituições, fatores humanos e segurança operacional na aviação
DOI:
https://doi.org/10.15448/2179-703X.2014.2.19593Keywords:
Arranjo Institucional, CRM, Gerenciamento, Segurança operacional, AviaçãoAbstract
Este trabalho pretende enfatizar a relação entre organização e indivíduo, ou seja, o papel da cultura organizacional na implementação dos fatores humanos no cotidiano operacional de uma empresa aérea e a influência deste processo no grau de segurança operacional. Objetiva, de forma concisa, apresentar parte do conjunto de conceitos que formam os fatores humanos em aviação, incluindo, a doutrina CRM. Cultura organizacional, processos psicossociais e tecnologia embarcada são correlacionados de forma processual, evidenciando a perspectiva sistêmica dos fatores humanos em aviação. A conclusão mais relevante recai na importância do comprometimento institucional com fatores humanos, influenciando positivamente o grau de segurança operacional das organizações.
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The relationship between institutions, human factors and operational safety in aviation
This paper aims to examine the relationship between the organization and the individual, i.e., the role of organizational culture on the implementation of human factors in the daily operations of an airline company, and the influence of this process on the level of operational safety. It intends to concisely present part of the set of concepts that form the human factors in aviation, including CRM procedures. Organizational culture, psychosocial processes and airborne technology are correlated in a procedural form, demonstrating the systemic perspective of human factors in aviation. The most relevant conclusion lies in the importance of institutional commitment to human factors, positively influencing the level of operational safety of organizations.
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