Radiotelephony communications: threats in a multicultural context
Keywords:
radiotelephony communications, pilot-air traffic controller interaction, multicultural context, cultural interfaces, international air traffic safety.Abstract
Possible threats to oral comprehension related to the use of the English language by Brazilian pilots and air traffic controllers in a multicultural context are here minutely investigated. From taxonomies proposed by researchers in international contexts, a range of factors which can lead to misunderstandings was identified and later correlated with the personal reports of the research subjects. These reports were obtained from focus groups and individual interviews. The analysis of the corpus revealed what Brazilian pilots and air traffic controllers perceive as problems in radiotelephony communications where they must use the English language. A revision of the taxonomy of previously identified factors is proposed in order to include the ones that are particularly relevant to Brazilian professionals in the international aviation context.
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Comunicações radiotelefônicas: ameaças em um contexto multicultural
RESUMO: Possíveis ameaças à compreensão oral relativas ao uso da língua inglesa por parte de pilotos e controladores de tráfego aéreo brasileiros em um contexto multicultural são aqui investigadas em detalhe. A partir das taxonomias propostas por pesquisadores em contextos internacionais, um conjunto de fatores que podem gerar mal entendidos foi identificado e posteriormente correlacionado com os relatos pessoais dos sujeitos de pesquisa. Os relatos foram obtidos a partir de grupos focais e entrevistas individuais. A análise do corpus revelou o que pilotos e controladores de tráfego aéreo brasileiros percebem como problema nas comunicações radiotelefônicas em que devem utilizar a língua inglesa. Uma recategorização dos fatores identificados anteriormente é proposta para incluir aqueles que sejam relevantes para os profissionais brasileiros no contexto da aviação internacional.
Palavras-chave: comunicações radiotelefônicas, interação entre pilotos e controladores de tráfego aéreo, contexto multicultural, interfaces culturais, segurança do tráfego aéreo internacional.
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