Interlanguage pragmatics in a service encounter: diagnosing how Spanish learners of English for the Tourism Industry inform tourists at a visitor centre
DOI:
https://doi.org/10.15448/1984-7726.2017.3.29363Palavras-chave:
Inglês para Indústria do Turismo, Encontros de serviço, Centro de visitantes, Informações, Gerenciamento de relacionamento, Desempenho pragmáticoResumo
*** A pragmática da interlíngua nos encontros de serviço: diagnosticando como espanhóis estudantes de inglês para a Indústria do Turismo informam os turistas em um centro de visitantes ***
Este estudo explora o comportamento dos aprendizes pré-intermediários de inglês para a Indústria do Turismo na fase transacional de um encontro de serviço onde eles precisam realizar uma das tarefas para as quais são treinados: dar informações em um centro de visitantes turísticos. Mais especificamente, este estudo analisa (i) as estratégias com as quais eles dispensam informações turísticas, e (ii) como atendem a aspectos relacionais durante o encontro ou gerenciam relacionamento com os turistas através dessas estratégias e as informações dispensadas. Assim, este estudo pretende lançar luz sobre as habilidades dos alunos antes da instrução em uma área que, embora geralmente incluída nos livros didáticos ESP, parece ter sido negligenciada por praticantes em interlíngua pragmática. A necessidade preliminar de diagnosticar que este trabalho faz pode ser o fundamento sobre o qual a intervenção pedagógica pode ser posteriormente projetada.
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